Return & Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If the parcel was returned to us after several attempts of delivery to you, our post takes payment of $9.95 for back shipping. We can make a refund when we receive the parcel. So, when we receive it and pay for back shipping $9.95 we will make a refund minus $9.95. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@mdfragrance.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

support@mdfragrance.com and we will provide details

Shipping

To return your product, you should mail your product to address, which we will write to you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

RETURN  

If you would like to return any item(s), for either a refund or exchange, you'll need to write us support@mdfragrance.com

It is important that all conditions are met:

• If your package did not arrive on time, please write to us. We'll try to help you!
  Our processing time usually takes 1-3 days. After that, all terms depend on delivery. First, sometimes international parcels are poorly tracked. Therefore, if there were no movements for a long time with your track number, it could have been changed by your local mail. Secondly, the delay can be caused by customs. Unfortunately, we can not influence this in any way. If 30 days have passed since the order was placed and the parcel is still not delivered, write to us and we will make a request for our mail. They will try to find the parcel. If it is lost, we will offer you a free replacement or refund. Please be patient. We will age for you, and we want our goods to please you!
• Please don't send any items back to us until you've completed a Return Request and have a Return Authorisation (RA) number. Any returns received without an 'RA Number' will not be processed.
• Any returns must be in resalable condition and in its original packaging. 
• Once we approve your return, we'll send you details of where to send your order to, and what happens next.
• When we've received the return it can take up to 5 working days to process your request and issue a refund or exchange. We may contact you to discuss options, and if you've requested an exchange to confirm the product you'd like.
• Items must be returned within 30 days of the order date.
• We may ask you to provide photos if an item is damaged, faulty or the wrong size.
• We also need a tracking number for returns. Please, when you ship to return, please send us the tracking number of the parcel.

Customers will need to cover the cost of returning any items to us unless an item is faulty or we have made a mistake with your order.